FAQs

 

Why is weight so important?

 

Reducing weight is the most noticeable upgrade you can make. Lightweight bikes accelerate faster and are more responsive to the power you generate, helping you reach your performance potential. Lightweight means going faster and further, for longer.

 

Do lightweight parts mean compromising durability?

 

There is a sweet spot between weight and strength. Most of our bike parts are made from carbon fiber which is lightweight, stiff for optimal power transmission, and flexible in certain dimensions making cycling more comfortable. We put every part through rigorous testing by us and a small team of keen cyclists. This means you can be confident that our parts will perform for thousands of miles.

 

Where are your bike parts made?

 

We handpick specialist manufacturers and work with them to design the very best lightweight bike parts. We take this very seriously and make sure our partners meet the highest standards of welfare and sustainability. We are proud to work with specialist manufacturers in Malaysia, China and Taiwan.

 

What is your shipping policy?

 

We offer free shipping on orders over £50. Otherwise it’s £2.85 (exactly what we pay Royal Mail). For more details see our shipping info page. 

 

How long will it take for my order to arrive?

 

We aim to deliver all UK mainland deliveries in 1-3 working days.

 

I live in Europe can you ship to me?

Yes. Please choose your country at the checkout. We charge a flat fee of £5.50, roughly €6.30, for shipping. This is less than it costs us but we don't believe in Ryanair-style add-ons! You may need to pay some taxes on delivery.

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The item I want is out of stock. How long will it take to come in stock?

 

Our items are very popular and sell out fast. If the part you’re after is out of stock, you can pre-order with us so that it is with you as soon as it is available. Manufacturing and shipping will take up to 3 weeks, but the wait will be worth it!

 

What is your returns policy?

 

We’re only happy if you’re happy. You can return any part you bought from us within 30 days and we will give you a full refund. Please return the item in its original condition, with any labels attached.